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Return and Exchange Policy
To ensure a reliable and seamless shopping experience, all return and exchange requests are governed by the following terms and conditions:
1. Eligibility and Scope
Returns and exchanges are accepted strictly under the following two conditions:
A confirmed manufacturing defect or shipping damage upon delivery.
Receipt of an incorrect item that does not match your placed order.
Important Notice:
We do not accept returns or exchanges due to a change of mind, personal preference, or disliking the product after purchase. Requests without a verified defect or fulfillment error will be respectfully declined.
2. Return Timeframe
Any damage, defect, or order discrepancy must be reported within 7 days of receiving your shipment.
Requests submitted after this 7-day window will not be eligible for processing.
3. Item Condition Requirements
The item must be in its original, unopened condition: unused, with all original tags attached, and in its authentic packaging.
Due to hygiene and health standards regarding personal care products, any product with a broken safety seal or opened protective wrapping cannot be returned or refunded.
A valid order receipt or proof of purchase, along with clear photos or a short video demonstrating the defect or mismatch, is required.
4. Shipping Costs
Confirmed Defect or Error: The store bears all return shipping and re-delivery costs. A prepaid shipping label will be provided, and your replacement or full refund will be processed at no extra charge.
Non-Defective Returns: If an inspected return is found to be in working condition, free of defects, or used, or if a return was exceptionally approved in writing outside these terms, the customer bears all shipping costs (both ways), which will be deducted from the refund amount.
5. How to Initiate a Return
To submit a return or exchange request, contact us via one of our official support channels:
Email: lannacareoman@gmail.com
Customer Support WhatsApp: [0096892366860]
Please include the following details in your message:
Order number and registered full name.
A brief explanation of the issue.
Clear photos or a video showing the defect or incorrect item.
Please Note:
Items shipped back to us without prior authorization and an official return waybill issued by our support team will not be accepted.
6. Refunds
Once the returned package is received and inspected at our facility, you will receive an update regarding the approval of your refund.
Approved refunds will be automatically credited back to your original payment method within 7 to 14 business days. Processing times may vary depending on your bank or credit card provider.